What is your refund and exchange policy?
We’re a small business. Unfortunately, we cannot modify or cancel orders after they are placed. We’re happy to refund unused and unworn merchandise within 14 days of purchase. Please contact our team to request a return.
Tell me about shipping? We offer a $5 flat-ship rate within the contiguous U.S. Please allow up to 3 business days for your order to be processed and up to 5-10 business days for your order to arrive.
Do you ship internationally?
Unfortunately we can’t at this time.
What type of payments do you accept?
We accept Visa, MasterCard, Disover, American Express, Google Pay, Apple Pay and PayPal. We do not store your payment information. All transactions are handled and processed through Shopify.
Can I shop in person?
We’re building out our retail partners. Check with your local pet store. If you don’t see us tell them about Afropup.
How do I become a wholesaler, retailer or distributor?
We love to see it! Send us an email with the subject “WHOLESALE ACCOUNT REQUEST”. Please indicate your store name, location, years in business and why you’d want to work with us.
What if my question isn’t here?
Then contact us! Please allow 1-3 business days for a response.
FOR FUTURE AFROPUPPERS
I’m getting a new puppy, what size should I get?
Congrats on your new pup! Different breeds have different growth rates, we recommend that you do some research on average size of your breed. All our products have the sizes listed which references fully grown breeds.
I’ve never owned a dog where do I start?
This is the start of an awesome adventure. Picking a breed that’s right for you lifestyle is crucial. You can understand it takes by using a dog breed selector and comparing breeds. Subscribe below and we’ll send you more details about products and tips to help.